Aside from hand delivering the disintegration testers to the front door, they also installed them on the work bench, checked them over and performed the Operational Qualification (OQ) to certify them fit for immediate use.
Full documentation was supplied and the department heads were then given a personal, informative demonstration on how to use their new disintegration testers, followed by a question and answer session.
The disintegration testers were also wired into the local LAN network, enabling instant printing to the network printer, so producing test results and reports is now incredibly easy.
All of this achieved in a mornings work, with little to no disruption to the lab (which happily carried on working around the engineers) and a very happy customer who waved them on their way. What more could you ask for? We are proud to have already been invited back to perform maintenance on the disintegration equipment in the future too.
This is how Total Laboratory Services operate. This could be your company, and your new disintegration testers, installed by TLS in the future too. If that’s something you would like to find out a little more about, please contact us and we’ll get the ball rolling. We are experts in the sale and servicing of disintegration, dissolution and other lab equipment to the pharmaceutical and life science industries.