ISO 9001 Customer Satisfaction Questionnaire

Dear Customer, we apologise for troubling you but in order to raise our own awareness of your perception of the service we supply, we intend to use your responses below to improve our management systems and our service to you. We would be very grateful if you could help us by filling out this form. We thank you in advance. Alternatively, you can download the form as a Word file here or an interactive PDF here.


    Quality Ratings (Scoring Key: 5 = Totally Satisfied, 4 = Satisfied, 3 = Neither satisfied or dissatisfied, 2 = Dissatisfied, 1 = Totally Dissatisfied)

    Overall Performance

    Value for Money

    Quality of Service Provided

    Delivery of Service Provided

    Customer Communication

    Quality of Products Supplied

    Remarks (How can we improve our service to you? What do you like/dislike about us?)

    May we use your comments anonymously for promotion?

    Would you like us to contact you and discuss any concerns you may have?

    Your Name (required)

    Your Email (required)

    Company Name (required)

    Site Loaction (required)

    We require the information you submit to respond to your query and it will be stored by us to fulfil this purpose. If you would like to know more about how TLS uses and handles your information, click here to read our privacy policy.

    Contact Permission: We’d like to send you occasional updates detailing the products and services we offer. These communications are either email or postal and relate directly to our service provision (such as new equipment or reduced price equipment). You can opt out at any time, and we typically only send postal mail once per quarter, and emails once per month. We never sell or share with third parties.

    Yes, I am happy to receive communications.No, I do not want to receive other communications.