As part of our ongoing commitment to continuous improvement, we have recently started launching customer questionnaires. As we collect this valuable customer feedback, we will share the positive comments so you can get a feel for the high quality service we can offer your laboratory. This page will grow as we accumulate new comments over the foreseeable future.
“No complaints at all. Was excellent response and service, and from payment to installation was very well done. Engineer was very friendly and helpful. Would definitely come back if I need anything else. Equipment purchased was in excellent condition and good value.”
“Professional and reliable service provided”
“Excellent service and pre-purchasing support.”
“Recently we bought USP 1/2 dissolution rigs and stainless steel capsule sinkers. Excellent advice has been given from the technical and sale teams. We have been well informed over the whole process, from quote, ordering to delivery. The goods have arrived on time and well packed. Thank you.”
“Excellent service overall – very knowledgeable, helpful and clear.”
“Well packaged with recycled cardboard. 10/10”
“The service provided during the initial quote was very helpful, and the service engineer (Paul) was very helpful in the training of the staff during installation.”
“It looks good and I like your customer communication “
“Excellent communication and service.”
“I was very satisfied with the service from quotation through to delivery and installation.”
“Very helpful in answering all queries on our requirements for equipment. Engineers also very helpful and provided excellent advice and training. Thank you.”
“I am as always delighted with the TLS service. I would very much like to buy more from you”
“The service provided from TLS was excellent, Chris’ communication with us throughout the purchase and IQ/OQ execution was excellent. Will definitely use TLS again – hopefully in the near future.”
“TLS provide a high quality and value for money experience. Communication and delivery of service is excellent and any problems or inquiries are dealt with quickly and efficiently. Keep it up !”
“Love my two new Erweka dissolution baths. Arrived well packed and within time. Very helpful company”
“I thought the engineers were very nice, polite and knowledgeable. Bargain pricing for such high quality service”.
“Both Paul and Chris were a pleasure to have at the university. They demonstrated full use of every equipment purchased, answering all queries to ensure optimal use of the devices. Thank you both very much”.
“I would like to give a special thank you to Paul who came to service our disintegration tester this week. We broke one of the glass vials for the instrument earlier in the year and we tried in vain to find a replacement from a variety of suppliers. Paul mentioned he had a few spare and sent 3 off to us. Again thank you for this gesture it is much appreciated.”
“Quote and products received very promptly. Thank you. Excellent service”.
“Hardness Tester repaired at minimal cost and quickly returned to us. Excellent service”.