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This privacy policy sets out how Total Laboratory Services Ltd uses and protects any information that you give us.
Total Laboratory Services Ltd is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified, then you can be assured that it will only be used in accordance with this privacy policy.
Total Laboratory Services Ltd may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy was last updated on 21/02/2024.
Your Personal Data
What do we collect?
We may collect the following information:
• Name and job title.
• Contact information including your email address, postal address and telephone and/or mobile number.
Why do we need this information?
It is a contractual necessity that we process this information to understand your needs so that we can provide you with the service we offer, particularly for the following reasons:
• To fulfil the enquiry, service and/or task that you have asked us to complete (such as provide quotations, information, advice, visit scheduling, spare parts, new equipment and engineer visits etc.).
• To maintain internal record keeping for required paperwork and historical referencing for the above stated tasks and services that we provide.
• We may also use the information to improve the products and services we offer.
• From time to time, we may also use your information to contact you for customer feedback purposes. We may contact you by email, phone, or postal service to do this.
What we do with this information?
All the personal data we collect is processed by our employed staff in the UK and confined to our office with the exception of our IT storage, hosting and communications, which is located on secure servers within the United Sates and European Union. All of our IT service providers are signed up to the EU-US Privacy Shield and no third party has access to your personal data unless the law requires them to do so.
We have a Data Protection Policy in place to oversee the effective and secure processing of your personal data. More information on this can be found by clicking here.
We periodically send promotional emails about our equipment and servicing on the basis that we think is of a legitimate interest to you, using the email address which you have previously provided to us. We may also send you mail in the post to the address that you have provided. You can opt out of this at any time. No personal details are passed on to third parties or shared with companies / people outside of Total Laboratory Services Ltd. We store and process your data for this purpose on the basis of “legitimate interest” for reasons you would reasonably expect that are related to our service provision and your job/business role.
How long do weep keep your information?
If you conduct business with us, it is statutory under UK tax law to keep your basic personal data (name, address, contact details) for a minimum of 7 years, after which time it will be destroyed. Your information we use for marketing purposes will be kept with us until you notify us that you no longer wish to receive this information. More information on our retention schedule can be found here.
You may choose to restrict the collection or use of your personal information in the following ways:
• Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes.
• If you already receive or have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by emailing us at office@totallaboratryservices.co.uk.
E-Mail Marketing Communications
Email marketing campaigns published by this website or its owners may contain tracking facilities within the actual email. Subscriber activity is tracked and stored in a database for future analysis and evaluation. Such tracked activity may include; the opening of emails, forwarding of emails, the clicking of links within the email content, times, dates and frequency of activity (this is by no means a comprehensive list). This information is used to refine future email campaigns and supply the user with more relevant content based around their activity. Subscribers are given the opportunity to un-subscribe at any time through an automated system. This process is detailed at the footer of each email campaign. If an automated un-subscription system is unavailable clear instructions on how to un-subscribe will by detailed instead.
What are your rights?
If at any point you believe the information we process on you is incorrect, you can request to see this information and have it amended or deleted. If you wish to raise a complaint on how we have handled your personal data, you can contact us and we will investigate the matter.
You may request details of personal information which we hold about you by writing to:
Total Laboratory Services Ltd, 14C Sunrise Business Park, Blandford Forum, Dorset, DT11 8ST or you can fill out this form: https://totallaboratoryservices.co.uk/data-access-and-removal-request/
If you believe that any information we are holding on you is incorrect or incomplete, please contact us as soon as possible at the above address.
If you are not satisfied with our response or believe we are processing your personal data not in accordance with the law you can complain to the Information Commissioner’s Office (ICO) by telephoning 0303 123 1113.
The member of staff designated to take responsibility for data protection compliance for Total Laboratory Services is Sarah Netherway and you can contact them at office@totallaboratoryservices.co.uk
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.
Other Things You Might Like To Know
How we use cookies
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Adverts and Sponsored Links
This website may contain sponsored links and adverts. These will typically be served through our advertising partners, to whom may have detailed privacy policies relating directly to the adverts they serve.
Clicking on any such adverts will send you to the advertisers website through a referral program which may use cookies and will track the number of referrals sent from this website. This may include the use of cookies which may in turn be saved on your computers hard drive. Users should therefore note they click on sponsored external links at their own risk and this website and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.
Social Media Platforms
Communication, engagement and actions taken through external social media platforms that this website and its owners participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively.
Users are advised to use social media platforms wisely and communicate / engage upon them with due care and caution in regard to their own privacy and personal details. This website nor its owners will ever ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by telephone or email.
This website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.
Shortened Links in Social Media
This website and its owners through their social media platform accounts may share web links to relevant web pages. By default some social media platforms shorten lengthy urls [web addresses] (this is an example: https://bit.ly/zyVUBo).
Users are advised to take caution and good judgement before clicking any shortened urls published on social media platforms by this website and its owners. Despite the best efforts to ensure only genuine urls are published, many social media platforms are prone to spam and hacking and therefore this website and its owners cannot be held liable for any damages or implications caused by visiting any shortened links.