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As part of our ongoing commitment to continuous improvement, we regularly send out customer questionnaires. As we collect this valuable customer feedback, we will share the positive comments so you can get a feel for the high quality service we can offer your laboratory. This page will grow as we accumulate new comments over the foreseeable future.
“Very responsive to queries. Engineers who visit site are very friendly and always happy to answer any questions we have“
December 2024
“Very good service provided“
February 2024
“Very knowledgeable about the products they supply, and we always receive a quick and friendly response to any queries, no matter how big or small”
February 2024
“The service provided by TLS represents great value for money. Their service engineers are friendly and knowledgeable, and their service documentation is fully compliant”
February 2024
“After contracting with TLS for over 5 years we have always revived an excellent level of service from a friendly, knowledgeable an professional team. Covering the validation of a range of instrumentation for pharmacopoeia testing and acquisition of associated equipment TLS have provided a competitive service throughout all of our interactions”
February 2024
“The total laboratory services team has been super positive; our team is very satisfied for the whole purchase and installation of the USP IV apparatus“
March 2024
“Excellent service by an engaged and friendly team.“
March 2023
“Very satisfied – professional communications and fast installation and resolution to a minor problem.”
February 2023
“We have been working with TLS for 6 years now. We absolutely love the service levels and quality of service they provide our business. From picking up the phone or sending an email, we know we will get a prompt response. As we have grown we have remained buying and having our services via TLS because we trust them and they’ve always just wanted to help. Documentation they provide for the servicing is also at a very high standard and auditors have been extremely satisfied with it. We would recommend using them! We cannot fault them. Even slotting in times for servicing, they always have availability.”
February 2023
“No complaints at all. Was excellent response and service, and from payment to installation was very well done. Engineer was very friendly and helpful. Would definitely come back if I need anything else. Equipment purchased was in excellent condition and good value.”
March 2022
“Professional and reliable service provided”
November 2021
“Excellent service and pre-purchasing support.”
November 2021
“Recently we bought USP 1/2 dissolution rigs and stainless steel capsule sinkers. Excellent advice has been given from the technical and sale teams. We have been well informed over the whole process, from quote, ordering to delivery. The goods have arrived on time and well packed. Thank you.”
November 2021
“Excellent service overall – very knowledgeable, helpful and clear.”
April 2021
“Well packaged with recycled cardboard. 10/10”
January 2020
“The service provided during the initial quote was very helpful, and the service engineer (Paul) was very helpful in the training of the staff during installation.”
December 2019
“It looks good and I like your customer communication“
August 2019
“Excellent communication and service.”
July 2019
“I was very satisfied with the service from quotation through to delivery and installation.”
March 2019
“Very helpful in answering all queries on our requirements for equipment. Engineers also very helpful and provided excellent advice and training. Thank you.”
March 2019
“I am as always delighted with the TLS service. I would very much like to buy more from you”
February 2019
“The service provided from TLS was excellent, Chris’ communication with us throughout the purchase and IQ/OQ execution was excellent. Will definitely use TLS again – hopefully in the near future.”
January 2019
“TLS provide a high quality and value for money experience. Communication and delivery of service is excellent and any problems or inquiries are dealt with quickly and efficiently. Keep it up !”
January 2019
“Love my two new Erweka dissolution baths. Arrived well packed and within time. Very helpful company”
November 2018
“I thought the engineers were very nice, polite and knowledgeable. Bargain pricing for such high quality service”
March 2018
“Both Paul and Chris were a pleasure to have at the university. They demonstrated full use of every equipment purchased, answering all queries to ensure optimal use of the devices. Thank you both very much”.
September 2016
“I would like to give a special thank you to Paul who came to service our disintegration tester this week. We broke one of the glass vials for the instrument earlier in the year and we tried in vain to find a replacement from a variety of suppliers. Paul mentioned he had a few spare and sent 3 off to us. Again thank you for this gesture it is much appreciated.”
March 2016
“Quote and products received very promptly. Thank you. Excellent service”
March 2016
“Hardness Tester repaired at minimal cost and quickly returned to us. Excellent service”
December 2015