ISO 9001 Customer Satisfaction Questionnaire

Dear Customer, we apologise for troubling you but in order to raise our own awareness of your perception of the service we supply, we intend to use your responses below to improve our management systems and our service to you. We would be very grateful if you could help us by filling out this form. We thank you in advance. Alternatively, you can download the form as a Word file here or an interactive PDF here.


Quality Ratings (Scoring Key: 5 = Totally Satisfied, 4 = Satisfied, 3 = Neither satisfied or dissatisfied, 2 = Dissatisfied, 1 = Totally Dissatisfied)

Overall Performance

Value for Money

Quality of Service Provided

Delivery of Service Provided

Customer Communication

Quality of Products Supplied

Remarks (How can we improve our service to you? What do you like/dislike about us?)

May we use your comments anonymously for promotion?

Would you like us to contact you and discuss any concerns you may have?

Your Name (required)

Your Email (required)

Company Name (required)

Site Loaction (required)